Terms of Service

To use the Service, you must:

• Register and create an Organization account
• Provide accurate, complete, and current information
• Maintain and promptly update your account information when it changes

You are responsible for ensuring that all information you provide, including organizational details, tax identification numbers, and financial data, is accurate. Bilko is not responsible for regulatory penalties arising from inaccurate data entered by you.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying Bilko of any unauthorized use at security@bilko.io

Bilko enforces security measures including two-factor authentication (optional), JWT-based session management with 15-minute access token expiry, and automatic lockout after 5 failed login attempts per 15 minutes. You must not share your login credentials with unauthorized persons.

The Organization owner controls access. Users may be granted one of four roles:

• Owner — Full control, including billing and account deletion
• Admin — All features except billing and certain account settings
• Accountant — Can create and manage financial records; cannot delete
• Viewer — Read-only access

Each Subscription Plan covers one (1) Organization. Accountants managing multiple clients must purchase a separate subscription per client organization, or use a multi-organization plan if offered.

Bilko offers paid Subscription Plans as published at bilko.io/pricing. All plans are billed in EUR. By subscribing to a paid plan, you authorize Bilko to charge your payment method for the applicable fees.

Bilko may offer a free trial period at its discretion. At the end of the trial, your account will require a paid subscription to continue. Bilko will notify you before the trial ends.

• Monthly plans: billed on the same calendar day each month
• Annual plans: billed once per year; a proportional refund may be offered for cancellations (see Section 5.6)
• Billing date may shift by up to 1 day due to calendar month-end variations

Bilko accepts payment methods as listed at checkout. You must provide a valid payment method and maintain it current. Bilko uses a PCI-compliant payment processor — your card data is never stored on Bilko servers.

If payment fails, Bilko will:

1. Retry payment up to 3 times over 7 days
2. Send email notifications at each failure
3. Suspend the account after 14 days of non-payment (read-only access preserved)
4. Terminate the account after 30 days of non-payment, with data export offered

• Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current Billing Period. No refunds are issued for partial months.
• Annual plans: Cancellation within 14 days of purchase qualifies for a full refund. After 14 days, a pro-rated refund for remaining full months may be provided at Bilko's discretion.
• Legal minimum: To the extent mandatory consumer protection law in your jurisdiction requires different refund terms, those terms apply.

Bilko may change Subscription Plan pricing with 30 days' written notice. If you do not cancel before the new pricing takes effect, you accept the new pricing.

All prices are exclusive of applicable value-added tax (VAT/PDV). Bilko will add applicable VAT/PDV to invoices where legally required. You are responsible for any additional taxes applicable in your jurisdiction.

You may use the Service only for lawful business accounting purposes within your registered Organization, in accordance with applicable law in your jurisdiction.

You must not:

• Use the Service to commit fraud, tax evasion, or money laundering
• Enter false, fabricated, or fraudulent financial records or invoice data
• Attempt to gain unauthorized access to other organizations' data
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service to process data belonging to a different legal entity without authorization
• Attempt to circumvent the multi-tenancy isolation measures
• Use automated scrapers, bots, or scripts against the Service without prior written consent from Bilko
• Resell or sublicense the Service without a separate reseller agreement

You are responsible for ensuring that your use of Bilko complies with all applicable local laws, including tax filing obligations, e-invoicing mandates, accounting record requirements, and data protection obligations for data you enter about your clients.

Bilko provides the technical tools to help you meet these obligations, but Bilko is not your tax advisor or accountant. The accuracy of the data entered is your responsibility.

All Customer Data you enter into Bilko remains your property. Bilko processes Customer Data solely to provide and improve the Service.

By accepting these Terms, you also enter into a Data Processing Agreement (DPA) with Bilko, incorporated by reference, governing the processing of personal data within Customer Data. The DPA is available at bilko.io/dpa.

Bilko's Privacy Policy (available at bilko.io/privacy) is incorporated into these Terms by reference. It describes what personal data Bilko collects about you and your Authorized Users, and how it is processed.

Bilko retains financial data in accordance with mandatory accounting and tax retention periods:

• Serbia: 10 years (Zakon o računovodstvu)
• Bosnia & Herzegovina: 10–11 years (depending on entity)
• Croatia: 11 years (Zakon o računovodstvu)

This means that even after account cancellation, Bilko retains your financial records for the legally required period. User account data (name, email) will be anonymized upon account deletion; financial transaction records are retained in anonymized form.

You may export all your Customer Data in JSON and CSV formats at any time through the Bilko interface. We will also provide your data upon account termination via a one-time export link, valid for 30 days.

The Service, including its software, design, features, documentation, branding (“Bilko”, logo, color system), and all associated intellectual property, is owned by ALAI Holding AS (org.nr 932 516 136) or its licensors and is protected under applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You receive a limited, non-exclusive, non-transferable, revocable license to use the Service during your Subscription.

You retain all ownership rights to Customer Data. You grant Bilko a limited license to store, process, and transmit Customer Data solely to provide the Service.

If you provide feedback, suggestions, or ideas about the Service, you grant Bilko a perpetual, royalty-free license to use that feedback without compensation or attribution.

Bilko warrants that:

• The Service will materially conform to the documentation at bilko.io/docs during the Subscription
• Bilko will implement commercially reasonable security measures as described in its Security documentation

The service is provided “as is” and “as available” to the maximum extent permitted by law.

Bilko specifically disclaims:

• No accounting or tax advice: Bilko is software, not an accountant or tax advisor. Consult a qualified accountant or tax advisor for compliance matters.
• No guarantee of regulatory compliance: While Bilko is designed for compliance with Serbian, BiH, and Croatian accounting law, regulations change frequently. Bilko will make reasonable efforts to update the Service but cannot guarantee compliance at all times.
• No uptime guarantee for e-government portals: Bilko's SEF and HR-FISK integrations depend on government portal availability. Bilko is not responsible for failures caused by those external systems.

To the maximum extent permitted by applicable law, Bilko shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, tax penalties or regulatory fines, lost business opportunities, data loss, or costs of alternative accounting software.

To the maximum extent permitted by law, Bilko's total liability to you for any claims arising under these Terms shall not exceed the greater of: (a) the total fees paid by you to Bilko in the 12 months prior to the event giving rise to the claim; or (b) €100.

The limitations in this Section do not apply to:

• Bilko's liability for gross negligence or willful misconduct
• Bilko's liability for death or personal injury caused by Bilko's negligence
• Any liability that cannot be excluded under mandatory applicable law

These Terms take effect when you accept them and continue for as long as you maintain a Bilko account.

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Exporting your data before the termination date
• Contacting support@bilko.io

Bilko may suspend or terminate your account with:

• Immediate effect for: fraud, unauthorized access attempts, illegal use, or material breach
• 30 days' notice for: non-payment (after cure period), violation of Acceptable Use policy
• 90 days' notice for: discontinuation of the Service

Upon termination:

• Your access to the Service ends immediately (or at the notice period expiry)
• A data export link is provided, valid for 30 days
• Bilko retains financial data for mandatory retention periods per Section 7.4
• All rights and licenses granted to you terminate

Bilko targets 99.9% monthly uptime for the production environment (app.bilko.io). Planned maintenance windows will be announced with at least 48 hours' notice via email and status page.

Bilko may modify, add, or remove features at any time. For material changes that negatively affect your use of the Service, Bilko will provide at least 30 days' advance notice.

Bilko may update these Terms. Material changes will be notified by email with at least 30 days' notice. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the new Terms, you may terminate your account before the effective date.

These Terms are governed by applicable law. For business (B2B) customers, Norwegian law may be specified. For consumer accounts, local mandatory law applies in each jurisdiction (Serbian, Bosnian, or Croatian law as applicable).

Before initiating formal proceedings, the parties agree to attempt good-faith resolution through: (1) written notice to the other party describing the dispute, (2) a 30-day negotiation period, and (3) formal proceedings if unresolved.

These Terms are provided in English. Translations into Serbian, Bosnian, and Croatian will be provided for informational purposes. In the event of conflict between language versions, the English version governs.

These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Bilko regarding the Service and supersede all prior agreements.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

Bilko's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

You may not assign your rights or obligations under these Terms without Bilko's prior written consent. Bilko may assign these Terms in connection with a merger, acquisition, or sale of assets, with 30 days' notice to you.

Neither party shall be liable for delays or failures in performance caused by events beyond their reasonable control, including government actions, natural disasters, or internet infrastructure failures.

By using the Service, you consent to receive communications from Bilko electronically. You agree that electronic communications satisfy any legal requirement that communications be in writing.